Effective Date: 2/15/2025
Last Updated: 2/15/2025
1. Overview
At DonorDevs LLC (“Company,” “we,” “our,” “us”), we strive to provide high-quality services to nonprofits and organizations. This Refund Policy outlines the conditions under which refunds may be issued for our services.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
A service was purchased but not delivered as agreed.
A technical issue on our end prevented the proper execution of the service.
A billing error resulted in an incorrect charge.
A refund request is made within 30 days of purchase.
3. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
Completed CRM and fundraising platform implementations.
Custom UI/UX optimization and consulting services that have been rendered.
Donor insights and data-driven strategies once data analysis has begun.
4. Refund Request Process
To request a refund, please follow these steps:
Contact us at impact@donordevs.com with your order details and reason for the refund request.
Our team will review your request and respond within 48 hours.
If approved, refunds will be processed back to the original payment method within 48 hours.
5. Partial Refunds
In certain cases, we may offer partial refunds for services that were partially delivered or where a portion of work was completed before cancellation.
6. Chargebacks and Disputes
If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and may restrict future use of our services.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted with a revised “Last Updated” date.
8. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
DonorDevs LLC
impact@donordevs.com